Applies to: WAVE
Issue Summary:
In multi-NIC hardware environments, it is important to remember that the HARDWARE ID is calculated based on the NIC's configuration when WAVE was originally installed.
If a NIC hardware configuration is modified after WAVE licenses have been activated, for example, if one NIC port is disabled, the HARDWARE ID will change and the WAVE licenses will become invalid.
Resolution:
Windows OS Multi-NIC Troubleshooting
- Re-enable the NIC.
- Open Command Prompt and type ipconfig /all.
- Find the re-enabled NIC and copy the MAC address (a.k.a. the Physical Address) to a text file or clipboard. Change the hyphens in the MAC address to colons.
Example: change B4-AE-2B-3B-FB-A1 to B4:AE:2B:3B:FB:A1 - Open the Regedit app (on Windows 10 or later.)
- Navigate to: HKEY_LOCAL_MACHINE -> SOFTWARE ->Hanwha -> Hanwha Media Server.
- Find the entry: storedMAC and double-click to open the Edit String dialog box.
- In the Value Data window, copy and paste the MAC address from above (remember to change the hyphens to colons), and press OK.
- Restart the Hanwha Media Server Service using the WAVE Server Tray Tool (located on the lower right-hand side of the Windows Task bar) or using the WAVE Web Interface.
- Repeat these steps for all affected NICs until licenses no longer show as invalid.
Ubuntu Linux OS Multi-NIC Troubleshooting
- Re-enable the NIC.
- Open the Terminal application and type ifconfig
- Find the re-enabled NIC and copy the Mac address (next to HWaddr) to a text file or clipboard.
- While still in the Terminal application type cd /opt/Hanwha/mediaserver/etc and press enter.
- Type sudo nano mediaserver.conf and press enter.
- Find the string: storedMac and replace the existing value (after the = sign) with the copied value from step 3.
- Press CTRL+X, then press Y, and press enter to apply the changes.
- While still in the Terminal application, type sudo /etc/init.d/Hanwha-Media Server restart and press enter.
- Repeat for all affected NICs until licenses no longer show as invalid.