Applies to: Wave Client
Summary:
A Server log keeps a record of all Server transactions in basic text form, while a Desktop Client log keeps a record of all client interactions. In certain cases to speed up and simplify a troubleshooting process, you might be asked to provide us with Server or Desktop Client logs. You can change the log level for WAVE 5.0.0 and below through a Windows Registry file and a Linux configuration file. With WAVE 5.1, it's much easier as seen below,
Windows OS and Ubuntu Linux - WAVE 5.1 and above
1. Logged in as "admin" in the client software, navigate to: System Administration/Advanced
2. Select Logs Management
3. Select Client then Settings. Using the pulldown arrow, select Verbose. (Figure 1)
You will be prompted for the admin password before it changes level.
Figure 1
4. To download the logs, simply click the Download button. (Figure 2)
5. Once the logs are downloaded, select Reset to Default. (Figure 2)
Figure 2
Windows OS - 5.0.0.* and below
- Stop all running Desktop client instances (videowall included) on the specific client computer.
- To increase the logging level, open the registry editor(win key + R -> regedit -> enter) and navigate to the HKEY_CURRENT_USER\SOFTWARE\Hanwha\Hanwha Wisenet WAVE Client directory.
- Find the logLevel string, double click it and change the value to DEBUG. Click OK to save.
- Restart the client to apply changes.
- Application logs will be available at C:\Users\%username%\AppData\Local\Hanwha\Hanwha Wisenet WAVE Client\log
Ubuntu Linux - 5.0.0.* and below
- Stop all running Desktop client instances (videowall included) on the specific client computer.
- To change the log level, open vi to edit the client config file with the path: /home/%username/.config/Hanwha/Hanwha Wisenet WAVE Client.conf
- Find the logLevel string and change the value to DEBUG . Save the modified file.
- Restart the client to apply changes
- Application logs will be available at /home/%username%/.local/share/Hanwha/client/hanwha