Applies to: WAVE

Summary:

This article outlines how to recover licenses and credentials lost during a Windows upgrade. 

NOTE: These steps apply only if you did NOT re-image the operating system drive 
but performed a system restore. In this case, the old Windows directory will 
still exist, allowing you to retrieve the original WAVE database files.

Step By Step Guide:

1. Click the Start button in Windows, enter services.msc, then press Enter.
   
   
   
2. Select Hanwha Media Server in the services screen then click the Stop button.
   
   
   
3. Navigate to the following path in the old Windows directory:
   
   C:\old\WINDOWS\System32\config\systemprofile\AppData\Local\Hanwha\Hanwha Media Server
   
   
4. Copy the ecs.sqlite and ecs_static.sqlite files, then paste them in the following directory:
   
   C:\Windows\System32\config\systemprofile\AppData\Local\Hanwha\Hanwha Media Server
   
   
5. Return to the services screen from Step 1 and restart the Hanwha Media Server.
   
   Your cameras, users, layouts, and license keys should now be restored.
   

   NOTE: If your license keys are offline, contact Support to deactivate and 
   then re-enter the license keys.